UCaaS
Communicate, collaborate, and stay connected with voice, video, chat, and mobility—all in one platform. Integrates with your CRM, help desk, and business tools for a seamless workflow anywhere.
intSignal UCaaS is built and operated by intSignal: PSTN interconnect, subscriber administration, and roadmap accountability stay with us—not a passthrough license to someone else's cloud. Optional intSignal managed operations cover MACD, migrations, and run-state delivery when you want hands-on execution.
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Platform
Patchwork estate
Legacy PBX, ad hoc SIP, separate meeting vendors, and spreadsheets for numbers—outages become a relay race with no single owner for media, E911, or toll fraud policy.
intSignal UCaaS
Call routing, recording, clients, integrations, cellular, Teams linkage, and contact-center options align to intSignal releases—with engineering escalation when the service itself needs a fix.
Features
Use the tabs to switch between call routing, recording & monitoring, clients, and integrations—the same four areas highlighted at the top of the page.
IVR (Interactive Voice Response)
Let callers navigate your system with ease. Customize menu options so they can quickly reach the right department or service with a single button press.
Manage high call volumes efficiently. When all lines are busy, callers are placed on hold with music or custom messages until the next representative is available.
Redirect live calls to any destination with one click. Use Attended Transfer to confirm availability before completing the transfer for smoother handoffs.
Combine multiple extensions, desk phones, or mobile numbers into one group. Use Ring Groups with IVR, Call Queue, Time Condition, Transfer, and Follow-Me for seamless call handling.
Route incoming calls to multiple destinations in sequence or simultaneously. Calls can forward to another extension, Ring Group, Queue, or even an external number to ensure no call is missed.
Set rules for call routing based on specific hours or dates. Automatically direct calls to voicemail after hours, adjust routes for holidays, or forward to a different extension during breaks.
Easily capture, store, and review conversations for quality assurance, training, or compliance. Record calls automatically or on-demand, and access recordings anytime through your control panel.
Listen in on live calls in real time. Use monitoring modes to silently observe, whisper to agents, or join and assist when needed—all from a centralized control panel for complete oversight.
Use your existing compatible desk phones or choose from a wide range of supported models and brands to match your business needs and communication style.
The IntSignal Cellular Phone connects directly to IntSignal UCaaS, enabling unified calling, messaging, and video on the go with seamless cloud integration.
Integrate your UCaaS system with Microsoft Teams for unified calling, messaging, and video meetings. Enable direct routing and enterprise-grade voice features within the Teams interface.
Connect intSignal UCaaS with CRM, helpdesk, and productivity platforms such as Salesforce, HubSpot, Google Workspace, and Microsoft 365. Streamline workflows, enhance visibility, and improve team collaboration across all tools.
Make and receive calls directly over the internet—no hardware required. The Application Phone works seamlessly on Windows, Mac, Android, and iOS, providing full softphone functionality from any device.
Connect your phone system with leading CRM platforms to streamline customer interactions and improve productivity. Use built-in integrations or our APIs to enable call logging, analytics, and real-time data synchronization.
Integrate your phone service with Microsoft Teams for seamless collaboration and communication. Enable direct calling, conferencing, and messaging within a single unified workspace.
Capabilities
IntSignal’s business cellular service delivers true mobile connectivity, fully integrated with IntSignal UCaaS for unified calling, messaging, and video. The service operates on major provider towers with national coverage and international roaming across 32 countries. The SIM card works with any unlocked smartphone, providing flexibility and compatibility without special app. For countries not included in the coverage area, users can continue to make and receive calls over Wi-Fi or through local SIM data, ensuring seamless communication anywhere in the world.
intSignal offers unmatched flexibility with a wide range of supported devices and integrations. From desk phones, softphones, and mobile apps to advanced UCaaS and collaboration tools, our platform adapts to how your team works. Seamlessly integrate with CRMs, Microsoft Teams, productivity suites, and custom business applications through open APIs to create a unified communication experience across every device and workflow.
Manage one or thousands of locations with ease through a single, intuitive platform. intSignal’s control panel gives you full visibility and control over users, devices, and settings from anywhere.
Combine the power of intSignal UCaaS with Microsoft Teams for seamless communication and collaboration. Make and receive calls, join meetings, and manage messages all within one unified platform that keeps your team connected anywhere.
IntSignal’s solution offers a full-featured cloud contact-center suite including intelligent routing, omnichannel support (voice, chat, SMS, email, social messaging), real-time agent monitoring and historical analytics. Agents gain access to a unified desktop with CRM integrations, call recording, workforce optimisation and AI-driven tools for improved first-contact resolution and productivity.
In addition, IntSignal’s UCaaS integrates smoothly with unified communications systems, enabling agents to click-to-call subject-matter experts, transfer calls, conference internally without added toll charges and view expert availability in real time. Built for the cloud it supports remote and hybrid work, rapid scalability and advanced caller experience management while reducing on-premise infrastructure burden.
Platform ownership
The features above run on intSignal infrastructure. Subscriber administration is included; PSTN and regional capabilities are scoped during onboarding. intSignal can additionally deliver managed operations—MACD, incidents, migration hypercare—under a separate services agreement.
Number inventory, porting, and interconnect through carrier relationships intSignal maintains—documented per region and regulatory context.
Federation or sync with your IdP where deployed—exact mechanisms captured in design, not assumed.
Managed IT support and delivery engagement options when you want intSignal to run day-two execution.
Security & compliance
Control mappings vary by sector—reviewed during presales under appropriate confidentiality.
Media and signaling protections described in documentation for qualified evaluations.
Administrative and activity logs for SIEM or GRC export where the product supports it.
Policies aligned to legal direction—not silent infinite retention.
Reviewed with your business continuity planning.
LAN/WAN guidance with optional network management.
Cutovers executed with intSignal runbooks and rollback thinking.
FAQ
intSignal's unified communications platform for voice, video, chat, and mobility—with call routing, recording and monitoring, desk and application clients, cellular, Teams and CRM integrations, unified administration, and cloud contact-center options—all operated by intSignal.
Yes. Integrate for unified calling, messaging, and meetings—including direct routing and enterprise voice features in Teams where scoped—alongside native intSignal UCaaS clients.
intSignal builds and hosts UCaaS. Your administrators use the included control panel, or you purchase optional managed operations from intSignal.
Yes—MACD, incidents, migration hypercare, and related delivery under intSignal managed services while the stack remains intSignal UCaaS.
Connect with our engineers and architects to discuss your requirements and explore how intSignal can help.