Logistics & Transportation
Dispatch, WMS and ERP integrations, fleet IoT and telematics, dock and gate cameras, and partner EDI do not get a “maintenance holiday” because ransomware hit on a holiday weekend. intSignal runs operations-center and back-office IT, MDR, and recovery with SLAs that respect cutoffs, dwell time, and customer penalties in your contracts.
We align with safety and facilities where warehouse OT meets corporate networks: scanning, sortation, and handhelds on segmented VLANs, video and access systems that do not become shadow admin paths, vendor remote access that expires, and AI or analytics only where data classification and contracts allow.
Always on
Operations centers, gates, and exception desks cannot wait for “someone from IT on Monday.” We design coverage and escalation trees that match your peak lanes and seasonal surges.
EDI
partner & carrier connectivity with monitored change control
IoT
fleet tracking, sensors, and DC edge devices under monitored identity and network paths
RTO
dispatch & TMS tiers documented in DR runbooks
Pressures
Side-by-side framing your operations and IT leadership already use—problem versus delivery, on one screen.
Where logistics IT breaks
Single points of failure in EDI, weigh-scale interfaces, or telematics gateways become multi-hour detention charges. Shadow integrations between 3PLs and shippers bypass security review.
intSignal delivery
Workplace, identity, network, SOC, and vendor access under one accountable map—with tickets your customers’ auditors can trace when required.
Operating models
Gate systems, OCR, ANPR, dock and perimeter cameras, RTG-adjacent networks, and partner handoffs where minutes of downtime ripple across multiple carriers.
Dispatch centers, linehaul planning, fleet tracking and in-cab telematics, and driver-facing systems with identity and device hygiene across terminals.
Proof-of-delivery apps, mobile scanning, temperature and door IoT telemetry, and seasonal flex without permanent shadow IT.
Service index
Workplace through cloud—plus IoT, fleet, WMS/ERP-adjacent delivery, and AI where you want governed assist.
Integration.
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Risk & compliance
Programs vary by mode and jurisdiction—we map delivery to the control language your general counsel and safety teams specify.
Logging and access trails for systems that touch cargo status, scanning events, and exceptions—including WMS and TMS timestamps your customers ask for.
Cameras, access control, and visitor management tied into the same change and access governance as IT—fewer “mystery DVR” admin accounts.
IT changes coordinated with safety owners when systems touch hours-of-service or inspection data flows—as you define boundaries.
Structured responses to shipper security questionnaires with ticket IDs, not anecdotes.
Control narratives and test evidence underwriters increasingly request after major logistics incidents.
Vendor and integration inventory that survives broker turnover.
Playbooks that name who wakes up for detention, finance, and comms—not only IT.
Solution areas
scoped to your carriers and customer SLAs.
From greenfield builds to capacity expansion and optimization of existing infrastructure, we deliver engineering that supports current operations and future growth.
Day-two operations adjacent to your application teams: warehouse management systems, transportation suites, and ERP financial and order flows—identity hooks, monitoring integration, print and RF infrastructure, and incident bridges during peak.
Our engineers work at the protocol level, troubleshooting SIP interop issues, designing class 4/5 switches, and optimizing media handling for quality and efficiency.
Fleet tracking platforms, in-cab hardware, trailer and asset IoT, and telemetry backhaul—integration and security hygiene scoped with your fleet, safety, and legal stakeholders.
Alignment with ICS and OT security for barcode, RFID, and sortation scanners, scales, conveyor and AS/RS islands, plus dock, gate, and yard cameras (VMS) and access control—without bypassing engineering change control.
24/7 MDR with use cases for ransomware, credential stuffing against portals, BEC against freight-payable workflows, and lateral movement from compromised IoT or camera management hosts.
AI where you define scope: demand and dwell forecasting, BOL, customs, and POD document extraction, workflow automation across TMS/WMS/ERP handoffs, and service desk assist for repetitive ops tickets—always with data residency and human review gates you approve.
Restore order for TMS, WMS, ERP, rating, and customer visibility; analytics where contracts and classification allow.
Engagement
Lane map, critical systems (TMS, WMS, ERP), EDI partners, telematics and fleet IoT stack, cameras and VMS footprint, scanning and automation islands, prior incidents, customer audit themes.
Identity cleanup, network baselines, logging gaps, and vendor access inventory—before the next peak.
Segmentation, MDR tuning, DR tests with dispatch at the table.
MSP and SOC steady state with SLAs aligned to dock and cutoff clocks.
Quarterly automation and cost reviews with operations leadership—not IT-only QBRs.
Dispatch & bridges
Major incidents touch carriers, shippers, and facilities at once. We staff documentation, containment options, and customer comms templates you pre-approve—so operations leads are not deciphering raw SIEM rows under pressure.
Outcomes
Monitoring and change discipline that tie alerts to lanes and facilities.
Repeatable IAM and EDI patterns instead of one-off science projects per shipper.
Documentation that survives insurer and customer scrutiny after near-misses.
Fewer vendor ping-pong sessions when TMS, network, and security disagree at 2 a.m.
FAQ
We typically operate adjacent infrastructure, identity, monitoring integrations, and incident bridges per your SOW. Application administration inside the TMS or telematics vendor’s product stays with your transportation ops team or the vendor unless explicitly scoped.
Yes—coverage models, handoffs, and escalation trees are designed around your lane geography and customer SLAs, with written RACI so “follow the sun” does not mean “nobody owns the ticket.”
Change windows, segmentation, and testing coordinated with facilities and automation owners—using ICS security patterns your engineering team approves, not surprise scans in production.
Identity consolidation, network integration, and duplicate-tool sunset plans with hypercare—so Day 1 after close is not a credential-sharing free-for-all.
Share modes (TL, LTL, intermodal, last mile), system stack, hub count, and top risk drivers. We respond with a proposed service map, RACI, and commercial approach.